WWL 7.2.30 Hangs when System returns from Sleep/Standby mode

Discussion in 'Weather Watcher - Help' started by siliconman01, Dec 1, 2014.

  1. siliconman01

    siliconman01 Well-Known Member

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    This is on Windows 8.1.1 x64 Professional with all software at the latest version levels.

    Often but not always, WW.exe will hang with a CPU usage of 12.5% when my systems are awakened from Sleep/Standby mode. I do not user hibernate or hyper sleep ... just plain old Sleep/Standby.

    I have a ww.exe dump available for analysis. It is about 89 megabytes in size zipped. I dumped it prior to killing ww.exe via the Task Manager. If you want me to upload it, please provide instructions.
     
  2. msinger

    msinger Administrator
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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    I'll do some testing on that OS to see if I can reproduce that issue. I doubt the dump is going to reveal the actual cause of the problem.

    Has this ever occurred when using other versions of Weather Watcher?
     
  3. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Yes, it has been randomly occurring for several versions back. If my memory serves me correctly, it began around the time V7 releases started.
     
  4. msinger

    msinger Administrator
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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    How often is often? I put my computer into sleep mode 10 times in a row. Weather Watcher was fine when coming out of sleep mode each time.

    FYI, I'm also using Windows 8.1.1 x64 Professional.
     
  5. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    "Often" may be a bit of an overstatement. I would say 1 out every 30-40 sleep returns. I come out of standby perhaps 3-4 times per day. It's the fact that I have to use the Task Manager to kill ww.exe because it is totally unresponsive that is a bit bothersome.
     
  6. msinger

    msinger Administrator
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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Understood. I just wanted to make sure I tested enough to hit the "often" mark.
     
  7. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Yesterday, I installed the latest version of Dropbox on this system so that I could share a 102 mbyte dump file with another vendor. My upload speed with Suddenlink.net cable is 2.12 mbps so this upload took a little time. During the upload, ww.exe hung at 12.5% CPU utilization and stayed there even after the upload was completed. I had to use the Task Manager to kill ww.exe and then manually restart it.

    I feel pretty confident that this problem is associated with how ww.exe handles its internet connection for downloading data, perhaps error recovery. JMO

    My system is a 30 mbps cable connection with Suddenlink.net, Motorola SURFBoard SB6141 cable modem running through a ASUS RT-AC68R router.
     
  8. msinger

    msinger Administrator
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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    There is certainly an issue somewhere. Reproducing the issue is no doubt the fun part though.

    Try installing this Weather Watcher build to see if it behaves and better:
    http://wwl.s3.amazonaws.com/Installs/WWL72031.exe
     
  9. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Installed. I'll monitor it see if the problem resurfaces.
     
  10. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    With WWL V7.2.35, I just had ww.exe at 12.5% CPU usage during a complete system scan by Avira Internet Security 2015 which is my normal security protection program. When the scan complete, ww.exe was hung solid and had to be killed via the task manager.
     
  11. msinger

    msinger Administrator
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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    I'm thinking the update process might be getting stuck in a loop somewhere. So, I made some changes in the build below to cancel the update if it takes too long. I'm not 100% sure this is the issue since I'm not able to reproduce it, but it'll at least rule that possibility out.

    http://wwl.s3.amazonaws.com/Installs/WWL72037.exe
     
  12. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Installed and testing on Windows 8.1.1 x64 and Windows 10 B9879 x64 Technical Preview. I agree that it looks like it is something in the update process. Will get back to you on new version results. May take a few days to catch it failing if it is going to. ;-)
     
  13. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Thus far I have had no more hangs by ww.exe with build 7.2.37 either on Windows 8.1.1 x64 or Windows 10 x64 Technical Preview.
     
  14. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    This specific hanging problem returned with a vengeance on Windows 10 x64 Professional with hangs frequently occurring when returning from standby mode and randomly occurring when doing such maintenance steps as security scanning the system, optimizing SSDs, etc.

    Six weeks ago I built a super fast gaming computer with 3 monitors, dual SSDs, I7-6700K CPU, RipJaws 3200 DDR4 RAM, Windows 10 x64 Professional and then ported all my software including WWL over to the gaming computer. As with my previous computers, I set up WWL with 4 magnets showing 4 different weather maps. I always clustered these and put them on the 3rd monitor on my previous computers. However, on the new system I was unable to get them to stay/lock in the desired position on the 3rd monitor. And the hanging problem increased significantly on this super fast gaming computer.

    Because of the magnet inability to stay in a locked position, I created a Rainmeter skin that displays the weather maps and discontinued using the magnet feature of WWL. The attached image shows the skin which is what I was trying to accomplish with the magnet feature of WWL (and had been successful in locking the position on my previous computers with multiple monitors).

    Since abandoning the magnet feature I have had absolutely no WWL hangs under any circumstance. This is as of 4.5 weeks ago. I have to conclude that the hangs were being caused while attempting to refresh the magnets. You may wish to examine this area of coding and see if you can fix it.

    I am running WWL V7.2.56

    [​IMG]
     
  15. msinger

    msinger Administrator
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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    Which URL were you using for your magnet? I'd like to try the same magnet just in case it's only an issue with certain URLs.
     
  16. siliconman01

    siliconman01 Well-Known Member

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    Re: WWL 7.2.30 Hangs when System returns from Sleep/Standby

    LocalRadarURL=http://gray.ftp.clickability.com/wsazwebftp/radar_metro3d_thumb.jpg
    RegionalRadarURL=http://ftpcontent.worldnow.com/wowk/weather/WOWK_SatRad_Region.jpg
    ExtendedForecastURL=http://ftpcontent.worldnow.com/wowk/weather/WOWK_Mobile_7Day.jpg
    RegionalTempURL=http://ftpcontent.worldnow.com/wowk/weather/WOWK_Temps_Local.jpg

    The set below was also hanging.

    LocalRadarURL=http://gray.ftp.clickability.com/wsazwebftp/radar_metro3d_thumb.jpg
    RegionalRadarURL=http://gray.ftp.clickability.com/wsazwebftp/regional_satrad_thumb.jpg
    ExtendedForecastURL=http://gray.ftp.clickability.com/wsazwebftp/extended.jpg
    RegionalTempURL=http://gray.ftp.clickability.com/wsazwebftp/regional_temps_thumb.jpg